Office Hours / Trading Hours
Introduction of Virtually Connected
About Virtually Connected
Our core services are:-
Customer Relationship Management
Customer Self-Service Knowledge Bases
Manage customer correspondence via email, social media and other avenues
Customer query and complaints resolution
Staff Onboarding Guides
Staff Training Guides
General Business Administration
Standard Operating Procedures
Growing businesses need loyal and satisfied clients and customers, and that's where we come in - We help your business improve processes and interactions to create a positive customer experience.
It's obvious, really. Superior customer service helps you make money, and our customer support services help you save it. It's one of the best and cheapest investments your company can make. After all, quality service attracts customers, it keeps them, and it makes them spread the word.
You may also think that great customer service is reserved for large companies. That's not true. We've helped many small companies achieve better standards of customer care, and we understand that it's never too early to embrace best practice and increase sales.
A proper customer experience solution that is tailored to your business needs will actually save you money through increased productivity and customer retention.
You only pay for what you need, when you need it. Depending on the size of your business, you may require more time or less.
Virtually Connected has a selection of packages you can take advantage of. We do recommend signing up for a minimum 3-month retainer because you - and us - want to see noticeable results over time. But that's totally up to you.
Although Virtually Connected is based in Cape Town, South Africa, thanks to technology we are able to provide support to businesses globally.
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