Virtually Connected

Contact Details

Phone Number:
083 661 0457
Website:
Visit Website
Facebook Page:
Visit Facebook Page

Physical Address

Provident St

Office Hours / Trading Hours

Monday: 9:00 - 17:00
Tuesday: 9:00 - 17:00
Wednesday: 9:00 - 17:00
Thursday: 9:00 - 17:00
Friday: 9:00 - 17:00

Operational Locations

Western Cape
Northern Cape
North West

Introduction of Virtually Connected

Virtually Connected provides Customer Experience Support to small and medium Retailers & Service-based Businesses; creating loyal brand ambassadors by upscaling their customer service into a customer experience.

About Virtually Connected

Our core services are:-

Customer service:
Customer Relationship Management
Customer Self-Service Knowledge Bases
Manage customer correspondence via email, social media and other avenues
Customer query and complaints resolution
Chat support

Staff welfare:
Staff Onboarding Guides
Staff Training Guides
Staff Scheduling

Business Processes:
General Business Administration
Standard Operating Procedures
Competitor Analysis

Growing businesses need loyal and satisfied clients and customers, and that's where we come in - We help your business improve processes and interactions to create a positive customer experience.

It's obvious, really. Superior customer service helps you make money, and our customer support services help you save it. It's one of the best and cheapest investments your company can make. After all, quality service attracts customers, it keeps them, and it makes them spread the word.

You may also think that great customer service is reserved for large companies. That's not true. We've helped many small companies achieve better standards of customer care, and we understand that it's never too early to embrace best practice and increase sales.
A proper customer experience solution that is tailored to your business needs will actually save you money through increased productivity and customer retention.

You only pay for what you need, when you need it. Depending on the size of your business, you may require more time or less.

Virtually Connected has a selection of packages you can take advantage of. We do recommend signing up for a minimum 3-month retainer because you - and us - want to see noticeable results over time. But that's totally up to you.

Although Virtually Connected is based in Cape Town, South Africa, thanks to technology we are able to provide support to businesses globally.

Related Keywords

Virtual Assistant, Staff Training Guides, Customer Experience, Customer Satisfaction, Customer Self-service Knowledge Bases, Service-based Businesses, Online Retail, CRM, Customer Service, Retail

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