Rob Daniel Associates (Pty) Ltd (RDA)

Examples of deliverables are as follows: Executive coaching and mentoring provide the opportunity to review personal effectiveness, set goals, and expand one’s impact. Strategy review and development with external input facilitates business direction and excellence, buy-in and implementation. Based on structured 360º / multirater feedback and assessment of managers, discipline experts, sales or service personnel we deliver powerful behavioural feedback about what others think of and expect from your people, person by person, skill by skill. Multirater assessments of managers and discipline experts provide feedback from the immediate manager, self, direct reports or colleagues. Multirater assessments of sales / servicepeople provide feedback from the immediate manager, self, and customers. The feedback supports sustainable coaching and skills development. In support your ISO accreditation, we provide information about the internal and external image of your organisation, the effectiveness of your policies and procedures, and the way you do business. We can facilitate service delivery improvement, strategy development, and performance management systems that support critical issues arising from customer satisfaction, employee opinion, and employee engagement surveys. We facilitate the review and mapping of business processes and the preparation of internal and external service delivery standards that are both realistic and acceptable to stakeholders. Further, we can assist in the implementation of service level agreements. We provide change management and organisational development design / re-alignment consulting that will support strategic change, strategy review and development, and project implementation. With regard to confidential search and recruitment, our expertise lies in management, sales and service staff.